|Internet Banking - Help
When you visit your branch office, you can identify us and we can identify you. Your unique image and phrase enables you to identify us over the Internet. When you enroll in the new security feature, you select both an image and a phrase known only to you. Whenever you log in, the image and phrase are displayed so you can be sure that you are accessing our real Web site, and not an impostor site.
We can identify you by checking any computer that you are using to access our Web site. Typically, you access our Web site from one or two computers, such as your work and home machines. Either way, our Web site will remember your computer, preventing potential fraudsters from logging in to your account even if they acquire or guess your login ID and password. Should you need to login from a different computer, such as from an Internet café, additional steps are taken to verify your identity through a series of challenge questions that you set up during enrollment.
Above all, this new security feature provides a significant increase in the security of your online banking over standard login ID and password authentication, without much change in your experience.
You can perform the following tasks from this screen:
Note: Click the More Login Images... link for more images (if required).
Note: A General Disclaimer screen may be displayed if you are accessing your Internet Banking site for the first time. Read the disclaimer, select the I Accept the Disclaimer check box, and then click Submit to continue.
Note: A Profile Verification Required screen may be displayed asking you to verify your profile. Click Verify Profile or Update Profile as required to continue.
Note: If you mistype your password, or make another login error, three times the system will lock you out. This feature is a security item that helps protect the system, the financial institution, and your data. If this happens to you, contact your financial institution representative.
Warning: If you do not recognize your Login Image and Phrase, do NOT enter your Password.
Warning: If you don't recognize your Login Image and Phrase, do NOT enter your Password.
If you are unsure about Internet Banking, a demonstration of the system can be displayed for you to help you understand how it works. To do so, click the relevant Start Demo button for Business Banking or Personal Banking.
If you are not already an Internet Banking client, you can automatically enroll for internet banking without first calling your financial institution. Click Enroll for Internet Banking to start the enrollment wizard, where you will be guided through the enrollment process.
If you have lost or cannot remember your password, you can recover the password by clicking the Forgot your password? link and following the instructions.
When you click the E-mail button that appears in the lower right-hand corner of the login page, an e-mail window will appear. You can use this window to send a message to your financial institution. Note that the e-mail is neither secure nor encrypted, so do not include any sensitive information such as account numbers or passwords. The e-mail occurs in a separate window from the Internet Banking session;you can therefore send an e-mail and return to your secure Internet Banking session without compromising the security of your session.
There are two e-mail templates available: one before you've logged in, and one after you login to the system. The From address field is empty in the first e-mail template because the system has not yet validated your identity. Type your e-mail address in the From field so your financial institution can identify the sender. If you click the E-mail button after you have logged in and the system has verified your identity, the e-mail window will automatically populate the From field with your e-mail address.